Privacy Policy, Terms & Notices

This Privacy Policy explains how Align Teletherapy & Consulting (“we,” “us,” or “our”) collects, uses, and protects information you provide through our website and online forms. We provide virtual behavioral health services to clients in Arizona and Illinois.

Information we collect. When you use our site or forms, we may collect your name, email address, phone number, state, and care preferences (such as the type of support you are interested in). We do not ask you to share clinical details, symptoms, diagnoses, or medication information through our website forms. If you choose to share such information, please be aware that unencrypted email and web forms are not secure channels for protected health information.

How we use your information. We use the information you provide to respond to your inquiry, help match you with an appropriate clinician, schedule appointments, and communicate with you about our services. We may also use aggregated, de-identified information to improve our website and services.

How we share your information. We do not sell your information. We may share it with our clinicians and scheduling tools as needed to provide care, with service providers who help us operate our practice (under confidentiality obligations), and when required by law or to protect safety.

Cookies and analytics. Our site uses cookies and analytics to understand how visitors use the site and to improve our services. We do not use this data to identify individual visitors.

Your choices. You may contact us at any time to request access to, correction of, or deletion of the personal information you provided through our site. Note that clinical records are governed separately by our HIPAA Notice of Privacy Practices.

Contact. For privacy questions, email us or call our Arizona (602.838.6024) or Illinois (847.250.2815) lines.

By using this website, you agree to these Terms of Service. The information and tools on this site are provided by Align Teletherapy & Consulting to help you learn about our services and connect with care.

No provider relationship via the website. Completing a form, sending an email, or using this site does not by itself create a therapist-client relationship. A provider relationship begins only when you and a clinician agree to begin services and complete the required intake and consent documentation.

Not for emergencies. This website is not monitored for emergencies and is not a substitute for emergency services. If you are in crisis or a life-threatening situation, call or text 988 (Suicide & Crisis Lifeline) or call 911, or go to your nearest emergency department.

Professional disclaimers. Nothing on this site constitutes medical or psychological advice, diagnosis, or a guarantee of any outcome. Individual results vary, and treatment decisions are made between you and your clinician.

Intellectual property. Site content is owned by or licensed toAlign Teletherapy & Consulting and may not be reproduced without permission.

Changes. We may update these terms from time to time. Continued use of the site after changes constitutes acceptance of the updated terms.

Align Teletherapy & Consulting is committed to making our website accessible to everyone, including people with disabilities. We aim to follow recognized accessibility standards and continually improve the user experience.

If you have difficulty accessing any part of our site or would like to request an accommodation, please contact us by email or phone. We will work with you to provide the information or service you need in an accessible format.

Arizona line: 602.838.6024. Illinois line: 847.250.2815.

This notice describes how Align Teletherapy & Consulting may use and disclose your protected health information (PHI) for treatment, payment, and healthcare operations, and your rights regarding that information. It is provided in keeping with the Health Insurance Portability and Accountability Act (HIPAA).

How we may use and share your PHI. We may use and disclose your PHI to provide, coordinate, and manage your care; to bill and collect payment for services; and for routine healthcare operations such as quality improvement. We may also share it when required by law, or to avert a serious threat to health or safety.

Your rights. You have the right to access, request amendments to, and receive an accounting of certain disclosures of your PHI. You may also request restrictions on certain uses and confidential communications.

Our responsibilities. We are required to safeguard your PHI, provide this notice, and notify you in the event of a breach of unsecured PHI, as required by law.

Complaints. If you believe your privacy rights have been violated, you may file a complaint with us and with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.

Contact. For questions about this notice or your PHI, contact us by email or phone.